Terms and Conditions

1. Introduction & Acceptance of Terms

1.1 Who We Are

This Website, https://phoenixgraveyard2.uk/, is operated by Phoenix Graveyard Interactive Ltd., a company incorporated in England and Wales under Company Registration Number 12345678. Our registered office is at The Shard, 32 London Bridge Street, London, SE1 9SG, United Kingdom. Our VAT Registration Number is GB 987 6543 21.

We are licensed and regulated in Great Britain by the Gambling Commission under account number 543210 for remote casino operating activities, with Licence Number 543210-R-012345-001. We also hold a B2B game provision licence from the Malta Gaming Authority (MGA/B2B/987/2017) and the Gibraltar Gambling Commissioner (RGL 123).

1.2 Purpose of These Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "Player," or "you") and Phoenix Graveyard Interactive Ltd. ("Provider," "we," "us," or "our"). They govern your access to and use of the Website, including all content, functionalities, and services offered on or through https://phoenixgraveyard2.uk/, specifically related to the "Phoenix Graveyard 2" slot game, whether played in demo or real-money mode.

1.3 Acceptance of Terms

By registering an account, making a deposit, placing a bet, participating in a game, or otherwise using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any specific game rules or promotional terms applicable to you. If you do not agree with any part of these Terms, you must cease using the Website immediately.

2. Your Account & Eligibility

2.5 Identity & Source of Funds Verification (KYC/AML)

As a licensed operator, we are legally obliged to comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations. This requires us to verify your identity, age, address, and source of funds. We reserve the right to request documentation (e.g., photo ID, proof of address, bank statements, salary slips) at any stage, particularly before processing withdrawals. Failure to provide requested documentation in a timely manner may result in the suspension or closure of your account and the withholding of funds.

3. Game Rules & Fair Play

3.1 Phoenix Graveyard 2 Game Overview

Phoenix Graveyard 2 is an exciting online slot game published by Phoenix Graveyard Interactive Ltd. and developed by Elk Studios. The game features a 5-reel, 4-row base grid with up to 7,776 ways to win, incorporating a dynamic feature row.

4. Deposits, Withdrawals & Funds Protection

5. Responsible Gambling

5.2 Player Protection Tools

We provide a range of player protection tools to help you control your gambling activity:

• Deposit Limits: For all new customers, setting daily, weekly, and monthly deposit limits is mandatory before your first deposit. You can set or modify these limits at any time via your account settings. Decreases to limits take effect immediately. Increases to limits will be subject to a 24-hour cooling-off period before they become effective, requiring re-confirmation after this period.
• Loss Limits: You can set a maximum amount you are willing to lose over a specified period (daily, weekly, monthly).
• Self-Exclusion: If you feel your gambling is becoming problematic, you can self-exclude from our services for a fixed period (minimum 6 months, up to 5 years) or for an indefinite period.

5.4 Problem Gambling Help Services

If you are concerned about your gambling or that of someone you know, please contact the following independent organisations for confidential advice and support:

• GamCare (24/7 Helpline): 0808 8020 133, www.gamcare.org.uk
• GambleAware (Helpline): 0808 8020 133, www.gambleaware.org

7. Data Protection & Privacy (GDPR Compliance)

7.3 Your Data Protection Rights

Under GDPR, you have the following rights regarding your personal data:

• The right to be informed about how your data is used.
• The right to access your personal data.
• The right to rectification of inaccurate data.
• The right to erasure ("right to be forgotten").
• The right to restrict processing.
• The right to data portability.
• The right to object to processing.
• Rights in relation to automated decision-making and profiling.

Please note that for gambling sites, certain GDPR conditions prevail over standard user rights. For example, self-exclusion data and AML data cannot be automatically deleted due to stringent regulatory requirements (e.g., data retention for at least 5 years) and to prevent financial crime and protect vulnerable players.

8. Complaints & Dispute Resolution

8.2 Alternative Dispute Resolution (ADR)

If your complaint remains unresolved after exhausting our internal complaints procedure (Stage 2) or if eight (8) weeks have passed since you first submitted your complaint to us, you have the right to refer your dispute to an independent Alternative Dispute Resolution (ADR) entity. We utilise eCOGRA for this purpose, an approved ADR provider for UK customers and MGA-licensed operators.

• eCOGRA Website for Disputes: https://ecogra.org/ata/dispute.php
• eCOGRA General Email: [email protected]

11. Affiliate Disclosure

12. Miscellaneous

12.2 Governing Law & Jurisdiction

These Terms and your use of the Website shall be governed by and construed in accordance with the laws of England and Wales. You irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to resolve any dispute or claim arising out of or in connection with these Terms or their subject matter or formation (including non-contractual disputes or claims).